Our client is a family owned business and have been serving the community since 2013, they are a registered NDIS provider and are located in the Hawkesbury area.
Duties and Responsibilities:
- Provide outstanding customer service and updates to customers as required
- Data entry
- Assisting with auditing of procedures and policies
- Incident management
- Records Management
- Recruitment of casual staff and complete their onboarding
- Plan management using Planability
- Accurately entering data including invoices
- General administration and supporting other team members as needed
Essential skills and knowledge: - A minimum of 3 years in a similar role
- The ability to communicate confidently at all levels
- Excellent phone manner
- Intermediate computer skills
- Attention to detail
- Organisational skills
- A calm and mature nature as there can sometimes be difficult phone calls
- High level of self-motivation and dedication
- Exceptional customer service skills
- A current drivers licence and own vehicle are a MUST due to the location of the workplace
- Ability to work full-time hours
